Scales
Customer Special Treatment Entitlement Scale
A psychometric review of the Customer Special Treatment Entitlement Scale (CSTE), evaluating its theoretical foundations,...
Psychometrics
2012 results
Scales
Multidimensional Perceived Social Support Scale
A comprehensive academic guide to the Multidimensional Scale of Perceived Social Support (MSPSS), examining its...
Scales
Hedonic In-Store Shopping Value Scale (HEDSHOPVAL)
A psychometric review of the Hedonic In-Store Shopping Value Scale (HEDSHOPVAL) by Pounders, Babin, and...
Scales
Hedonic Shopping Orientation Scale
A psychometric review of the Hedonic Shopping Orientation Scale (HESO), evaluating its theoretical foundations, structural...
Scales
Retail Store Patronage Intention Scale (STORPATINT)
An in-depth academic guide to the Retail Store Patronage Intention Scale (STORPATINT) by Pounders, Babin,...
Scales
Brand Co-Experience Scale (BCEX)
The Brand Co-Experience Scale (BCEX) is a validated 4-item psychometric measure developed by Dunn and...
Scales
Global Service Quality Scale
A comprehensive psychometric review and academic analysis of the Global Service Quality Scale (GSQS) developed...
Scales
Service Encounter Global Impression Scale (GSEE)
A comprehensive psychometric review of the Service Encounter Global Impression Scale (GSEE), developed by Giebelhausen...
Scales
Frontline Service Care Quality Scale (SVCEMPATHY)
A comprehensive academic analysis of the Frontline Service Care Quality Scale (SVCEMPATHY) developed by Pounders,...
Scales
Customer Service Importance Scale
The Customer Service Importance Scale (SVCIMPORT) is a 3-item psychometric instrument developed by Johannes Habel...
Scales
Internal Service Failure Attribution Scale (INTFAILATT)
A psychometric review of the Internal Service Failure Attribution Scale (INTFAILATT), examining its theoretical foundation...
Scales
Service-Dominant Individuated Capability Scale (SDOI)
A comprehensive psychometric review of the Service-Dominant Individuated Capability Scale (SDOI), evaluating its theoretical foundation,...