Scales
Demotion (Customer Status) (DEM)
The Demotion (Customer Status) (DEM) scale, developed by Wagner, Hennig-Thurau, and Rudolph (2009), is a...
Relationship Management
2 results
Scales
Cooperation (Client with Service Provider) (COO)
A comprehensive academic psychometric profile of the Cooperation (Client with Service Provider) (COO) scale developed...