Scales
Attitude Toward Complaining (Personal Norms) (ATC)
A comprehensive psychometric review of the Attitude Toward Complaining (Personal Norms) (ATC) scale formulated by...
# Customer Dissatisfaction
2 results
Scales
Service Complaint Behaviour (SCBEH)
A comprehensive academic review of the Service Complaint Behaviour (SCBEH) scale developed by Bougie, Pieters,...