Scales
Post-Complaint Company Satisfaction (PCCS)
The Post-Complaint Company Satisfaction (PCCS) scale is a 3-item psychometric instrument developed by Homburg and...
# Customer Satisfaction
46 results
Scales
Intention to Recommend (INTREC)
The Intention to Recommend (INTREC) scale is a 3-item psychometric measure developed by James G....
Scales
Service Rep Extra-Role Behaviour (SEREXTR)
The Service Rep Extra-Role Behaviour (SEREXTR) scale is a 5-item psychometric instrument developed by Maxham...
Scales
Expectation Disconfirmation (DISCONF)
A comprehensive psychometric review of the Expectation Disconfirmation (DISCONF) scale formulated by Richard L. Oliver...
Scales
Service Employee Task Competence (SETC)
The Service Employee Task Competence (SETC) scale is a psychometric tool designed to evaluate customer...
Scales
Service Employee Social Competence (SESC)
The Service Employee Social Competence (SESC) scale measures the interpersonal performance, emotional connection, extra-role effort,...
Scales
Website Order Fulfillment Features (WOFF)
The Website Order Fulfillment Features (WOFF) scale is a 3-item psychometric instrument developed by Bart,...
Scales
Service Agent Performance Satisfaction (SAPS)
A comprehensive academic analysis of the Service Agent Performance Satisfaction (SAPS) scale, measuring customer evaluations...
Scales
Resort Satisfaction
A psychometric review and complete scale items of the Resort Satisfaction (RS) measurement tool adapted...
Scales
ACSI Brand Satisfaction (ACSI-BS)
A comprehensive psychometric review of the ACSI Brand Satisfaction (ACSI-BS) subscale, detailing its theoretical foundation,...
Scales
ACSI Brand Quality (ACSI-BQ)
A comprehensive academic analysis of the ACSI Brand Quality (ACSI-BQ) scale, examining its theoretical framework,...
Scales
E-Retailer Customer Service Quality (ERCSQ)
Comprehensive academic overview of the E-Retailer Customer Service Quality (ERCSQ) scale developed by Markus Blut...