Scales
Overall Service Purchase Satisfaction (OSPS)
A psychometric review of the Overall Service Purchase Satisfaction (OSPS) scale developed by Maxham and...
# Maxham and Netemeyer
3 results
Scales
Service Rep Extra-Role Behaviour (SEREXTR)
The Service Rep Extra-Role Behaviour (SEREXTR) scale is a 5-item psychometric instrument developed by Maxham...
Scales
Resort Satisfaction
A psychometric review and complete scale items of the Resort Satisfaction (RS) measurement tool adapted...