Scales
Expectation Disconfirmation (DISCONF)
A comprehensive psychometric review of the Expectation Disconfirmation (DISCONF) scale formulated by Richard L. Oliver...
# Perceived Performance
2 results
Theories
Expectancy Disconfirmation Theory – Richard L. Oliver
A comprehensive academic analysis of Richard L. Oliver's Expectancy Disconfirmation Theory, detailing customer satisfaction, cognition,...