Scales
Service Complaint Behaviour (SCBEH)
A comprehensive academic review of the Service Complaint Behaviour (SCBEH) scale developed by Bougie, Pieters,...
# Voice Behavior
2 results
Scales
Future Idea Submission Intentions (FISI)
The Future Idea Submission Intentions (FISI) scale, developed by Fombelle, Bone, and Lemon (2016), is...