Scales
Dysfunctional Customer Behavior (Self) (DCB)
A comprehensive psychometric guide to the Dysfunctional Customer Behavior (Self) (DCB) scale developed by Reynolds...
Organizational Behavior
78 results
Scales
Customer Rage (Verbal Expressions) (CR)
A comprehensive psychometric review of the Customer Rage (Verbal Expressions) (CR) scale, a five-item measure...
Scales
Customer Rage (Retaliatory) (CR)
Comprehensive academic overview of the Customer Rage (Retaliatory) (CR) scale developed by McColl-Kennedy et al....
Scales
Customer Rage (Physical Expressions) (CR)
The Customer Rage (Physical Expressions) (CR) scale is a 5-item psychometric instrument evaluating physical aggression,...
Scales
Corporate Social Responsibility (Generosity) (CSR)
A comprehensive psychometric review and user guide for the Corporate Social Responsibility (Generosity) Scale developed...
Scales
Commonality of Employee Response (COER)
The Commonality of Employee Response (COER) scale is a 4-item psychometric instrument developed by Hess,...
Scales
Attitude Toward the Organization (Social Responsibility) (ATTO)
A comprehensive psychometric review of the Attitude Toward the Organization (Social Responsibility) (ATTO) scale developed...
Experiments
The Ohio State and Michigan Leadership Studies – Various Authors
A comprehensive academic analysis of the Ohio State and Michigan leadership studies, examining behavioral dimensions,...
Experiments
The Expectancy Theory Studies – Victor Vroom
A comprehensive academic analysis of Victor Vroom's Expectancy Theory, examining VIE components, empirical studies, mathematical...
Experiments
The Equity Theory Experiments – J. Stacy Adams
A comprehensive academic examination of J. Stacy Adams' equity theory experiments, methodology, findings, theoretical debates,...
Experiments
The Hawthorne Effect Experiment (Illumination Studies) – Elton Mayo, Fritz Roethlisberger, and William Dickson
A comprehensive academic outline analyzing the Hawthorne Illumination Studies, detailing Elton Mayo, Fritz Roethlisberger, and...
Scales
Company Competence and Reliability Trust (CCRT)
A comprehensive psychometric guide to the Company Competence and Reliability Trust (CCRT) scale, covering theoretical...