Scales
Service-Dominant Developmental Capability Scale (SDOD)
A comprehensive psychometric review of the Service-Dominant Developmental Capability Scale (SDOD), evaluating customer perceptions of...
Organizational Psychology
127 results
Scales
Perceived Functional Salesperson Orientation Scale
The Perceived Functional Salesperson Orientation Scale (PFCO) measures a customer's perception of a salesperson's task-oriented...
Scales
Employee Rapport Scale
Comprehensive academic overview of the Employee Rapport Scale (ERS) developed by Giebelhausen et al. (2014),...
Scales
Desire for Status Scale (DFS-D)
A comprehensive academic guide to the Desire for Status Scale (DFS-D), developed by Jason J....
Scales
Perceived Organisational Altruism Scale (POAS)
A comprehensive psychometric analysis and review of the Perceived Organisational Altruism Scale (POAS) developed by...
Scales
Appreciation Felt Scale
Comprehensive psychometric review of the Appreciation Felt Scale (AFS) by Liu, Lamberton, and Haws (2015),...
Scales
Physical Distribution Service Quality Scale (PDSQ)
The Physical Distribution Service Quality Scale (PDSQ) is a 13-item psychometric instrument developed by Bienstock,...
Scales
Organizational Service Orientation Scale (SERV*OR)
A comprehensive psychometric review of the Organizational Service Orientation Scale (SERV*OR), developed by Lytle, Hom,...
Scales
Customer-Based Reputation Scale for Service Firms
The Customer-Based Reputation Scale for Service Firms (CBR), developed by Gianfranco Walsh and Sharon E....
Scales
Goal Commitment Scale (GCS)
A comprehensive academic analysis of the Goal Commitment Scale (GCS) developed by Howard J. Klein...
Scales
Goal Orientation Scale
A comprehensive psychometric guide to the Goal Orientation Scale (GOS) developed by Don VandeWalle (1997),...
Theories
Job Demands-Resources (JD-R) Model – Arnold B. Bakker & Evangelia Demerouti
A comprehensive academic analysis of the Job Demands-Resources (JD-R) model developed by Arnold B. Bakker...