Scales
HOLSERV Scale
The HOLSERV Scale is a hospitality-specific service quality instrument developed by Mei, Dean, and White...
Organizational Psychology
125 results
Scales
Collective Psychological Ownership Scale
A comprehensive academic analysis of the Collective Psychological Ownership Scale developed by Xuebing Su and...
Scales
Psychological Empowerment Scale
A comprehensive academic analysis of the Psychological Empowerment Scale developed by Sanjay T. Menon (2001),...
Scales
Frontline Employee Service Behaviour Scale (FESBS)
Comprehensive academic psychometric profile of the Frontline Employee Service Behaviour Scale (FESBS) developed by Bettencourt...
Scales
Mental Toughness Questionnaire (MTQ48)
The Mental Toughness Questionnaire (MTQ48) is an established 48-item psychometric tool designed by Peter Clough,...
Scales
Customer Delight Scale (CDS-Delight)
The Customer Delight Scale (CDS-Delight) measures customer delight—a high-arousal, intensely positive affective state comprising Joy,...
Scales
Customer Effort Score (CES-Dixon)
A comprehensive academic analysis of the Customer Effort Score (CES-Dixon), examining its psychometric validity, theoretical...
Scales
Brand Forgiveness Scale (BFS)
The Brand Forgiveness Scale (BFS) is a validated psychometric instrument measuring consumer willingness to pardon...
Scales
Service Recovery Satisfaction Scale (SRSS)
A comprehensive psychometric review of the Service Recovery Satisfaction Scale (SRSS) developed by Smith, Bolton,...
Scales
Technology Acceptance Model Scales (TAM)
A comprehensive academic analysis of the Technology Acceptance Model Scales (TAM) developed by Fred D....
Scales
Negative Acts Questionnaire – Revised (NAQ-R)
The Negative Acts Questionnaire – Revised (NAQ-R) is the premier behavioral measurement instrument used internationally...
Scales
Maslach Burnout Inventory – General Survey (MBI-GS)
A comprehensive academic and psychometric analysis of the Maslach Burnout Inventory – General Survey (MBI-GS),...