Scales
Indebtedness to Service Provider (ITSP)
The Indebtedness to Service Provider (ITSP) scale, developed by Tokman, Davis, and Lemon (2007), is...
Relationship Marketing
11 results
Scales
Switching Cost (Relationship Setup Effort) (SCRS)
A comprehensive psychometric guide to the Switching Cost (Relationship Setup Effort) (SCRS) scale developed by...
Scales
Customer Help Provision Likelihood (CHELP)
Comprehensive academic profile of the Customer Help Provision Likelihood (CHELP) scale developed by Pankaj Aggarwal...
Scales
General Company Commitment (Aaker) (GCCA)
A comprehensive psychometric analysis of the General Company Commitment (Aaker) (GCCA) scale, developed by Jennifer...
Scales
Affective Company Commitment (Verhoef) (ACCV)
A psychometric review of the Affective Company Commitment (Verhoef) (ACCV) scale, a 3-item measure developed...
Scales
Affective Company Commitment (All Reverse-Scored) (ACCRS)
A comprehensive academic psychometric profile of the Affective Company Commitment (All Reverse-Scored) (ACCRS) scale, detailing...
Scales
Service Provider Policy Benevolence (SPPB)
A comprehensive academic guide and psychometric analysis of the Service Provider Policy Benevolence (SPPB) scale...
Scales
Data Privacy Trust
A comprehensive academic analysis of the Data Privacy Trust (DPT) scale, developed by Martin, Borah,...
Scales
Organisational Member Trust Scale (OMTS)
Comprehensive academic psychometric review of the Organisational Member Trust Scale (OMTS), examining its theoretical foundations,...
Scales
Relational Norm Violation Scale (RNVS)
The Relational Norm Violation Scale (RNVS) is a 4-item psychometric instrument developed by Harmeling et...
Scales
Relational Sensemaking Scale (RSNS)
Comprehensive academic overview of the Relational Sensemaking Scale (RSNS) developed by Harmeling et al. (2015),...