Scales
Service-Dominant Ethical Capability Scale (SDOET)
A comprehensive academic psychometric profile of the Service-Dominant Ethical Capability Scale (SDOET) developed by Karpen,...
Service Marketing
17 results
Scales
Service-Dominant Empowered Capability Scale (SDOE)
The Service-Dominant Empowered Capability Scale (SDOE) is a validated 4-item instrument measuring customer perceptions of...
Scales
Service-Dominant Developmental Capability Scale (SDOD)
A comprehensive psychometric review of the Service-Dominant Developmental Capability Scale (SDOD), evaluating customer perceptions of...
Scales
Customer Value Co-Creation Scale (CVCS)
A comprehensive guide to the Customer Value Co-Creation Scale (CVCS), examining its theoretical origins in...
Scales
Frontline Employee Service Behaviour Scale (FESBS)
Comprehensive academic psychometric profile of the Frontline Employee Service Behaviour Scale (FESBS) developed by Bettencourt...