Scales
Fraudulent Returning Tendency (FRT)
A comprehensive academic evaluation of the Fraudulent Returning Tendency (FRT) scale developed by Lloyd C....
# consumer misbehavior
3 results
Scales
Dysfunctional Customer Behavior (Other Shoppers) (DCB)
A comprehensive psychometric overview of the Dysfunctional Customer Behavior (Other Shoppers) scale developed by Reynolds...
Scales
Customer Rage (Physical Expressions) (CR)
The Customer Rage (Physical Expressions) (CR) scale is a 5-item psychometric instrument evaluating physical aggression,...