Scales
Anticipated Positive Affect from Refund Receipt (APARR)
A comprehensive psychometric review of the Anticipated Positive Affect from Refund Receipt (APARR) scale, exploring...
# customer delight
2 results
Scales
Customer Delight Scale (CDS-Delight)
The Customer Delight Scale (CDS-Delight) measures customer delight—a high-arousal, intensely positive affective state comprising Joy,...