Scales
Service Employee Social Competence (SESC)
The Service Employee Social Competence (SESC) scale measures the interpersonal performance, emotional connection, extra-role effort,...
# Emotional Labor
3 results
Theories
Emotional Labor Model (Surface vs. Deep Acting) – Arlie Russell Hochschild
A comprehensive academic analysis of Arlie Russell Hochschild's emotional labor model, contrasting surface acting with...
Scales
Retail Employee Unfriendliness (REU)
A comprehensive academic psychometric profile of the Retail Employee Unfriendliness (REU) scale developed by Albrecht...