Scales
Individuality of the Employee (IOTE)
A comprehensive psychometric guide to the Individuality of the Employee (IOTE) scale developed by Daniel...
# Emotional Labor
5 results
Scales
Customer Rage (Verbal Expressions) (CR)
A comprehensive psychometric review of the Customer Rage (Verbal Expressions) (CR) scale, a five-item measure...
Scales
Service Employee Social Competence (SESC)
The Service Employee Social Competence (SESC) scale measures the interpersonal performance, emotional connection, extra-role effort,...
Theories
Emotional Labor Model (Surface vs. Deep Acting) – Arlie Russell Hochschild
A comprehensive academic analysis of Arlie Russell Hochschild's emotional labor model, contrasting surface acting with...
Scales
Retail Employee Unfriendliness (REU)
A comprehensive academic psychometric profile of the Retail Employee Unfriendliness (REU) scale developed by Albrecht...