Scales
General Service Provider Satisfaction (GSPS)
Comprehensive academic overview of the General Service Provider Satisfaction (GSPS) scale developed by Burnham, Frels,...
# Expectancy Disconfirmation
3 results
Scales
Service Agent Performance Satisfaction (SAPS)
A comprehensive academic analysis of the Service Agent Performance Satisfaction (SAPS) scale, measuring customer evaluations...
Scales
Negative Affective Response (NAR)
The Negative Affective Response (NAR) scale is a 6-item psychometric instrument measuring the subjective intensity...