Scales
Disconfirmation (Movie) (DIS)
An extensive academic overview of the Disconfirmation (Movie) scale developed by Vanessa M. Patrick, Deborah...
# Expectancy Disconfirmation
4 results
Scales
General Service Provider Satisfaction (GSPS)
Comprehensive academic overview of the General Service Provider Satisfaction (GSPS) scale developed by Burnham, Frels,...
Scales
Service Agent Performance Satisfaction (SAPS)
A comprehensive academic analysis of the Service Agent Performance Satisfaction (SAPS) scale, measuring customer evaluations...
Scales
Negative Affective Response (NAR)
The Negative Affective Response (NAR) scale is a 6-item psychometric instrument measuring the subjective intensity...