# hospitality management

3 results
Scales

Booking Channel Preference Scale (BCPS)

The Booking Channel Preference Scale (BCPS) evaluates tourist and traveler preferences across modern travel booking...

September 6, 2026 memjavad
Scales

Customer Delight Scale (CDS-Delight)

The Customer Delight Scale (CDS-Delight) measures customer delight—a high-arousal, intensely positive affective state comprising Joy,...

September 6, 2026 memjavad