Scales
Customer Participation Formalization (CPF)
Comprehensive academic profile of the Customer Participation Formalization (CPF) scale, examining its theoretical foundations, psychometric...
# Service-Dominant Logic
8 results
Scales
Customer Journey: Touchpoint Context Sensitivity (CJD-CS)
The Customer Journey: Touchpoint Context Sensitivity (CJD-CS) scale is a 4-item psychometric instrument developed by...
Scales
Customer Transaction Value Scale
Comprehensive academic overview of the Customer Transaction Value Scale (CTVS) developed by Karpen, Bove, Lukas,...
Scales
Service-Dominant Individuated Capability Scale (SDOI)
A comprehensive psychometric review of the Service-Dominant Individuated Capability Scale (SDOI), evaluating its theoretical foundation,...
Scales
Service-Dominant Empowered Capability Scale (SDOE)
The Service-Dominant Empowered Capability Scale (SDOE) is a validated 4-item instrument measuring customer perceptions of...
Scales
Service-Dominant Developmental Capability Scale (SDOD)
A comprehensive psychometric review of the Service-Dominant Developmental Capability Scale (SDOD), evaluating customer perceptions of...
Scales
Service Provider Repurchase Intention Scale
A comprehensive psychometric guide to the Service Provider Repurchase Intention Scale (RPINT) by Karpen et...
Scales
Customer Value Co-Creation Scale (CVCS)
A comprehensive guide to the Customer Value Co-Creation Scale (CVCS), examining its theoretical origins in...