Scales
Website Service Quality (Multidimensional) (WSQM)
A comprehensive psychometric analysis of the Website Service Quality (Multidimensional) (WSQM) instrument developed by Harris...
# SERVQUAL
8 results
Scales
E-S-QUAL
A comprehensive academic guide to the E-S-QUAL (Electronic Service Quality Scale), developed by Parasuraman, Zeithaml,...
Scales
HOLSERV Scale
The HOLSERV Scale is a hospitality-specific service quality instrument developed by Mei, Dean, and White...
Scales
SERVPERF
A comprehensive psychometric review of the SERVPERF scale developed by Cronin and Taylor (1992), detailing...
Scales
DINESERV Scale (DINESERV)
The DINESERV Scale is a 29-item multidimensional psychometric instrument developed by Stevens, Knutson, and Patton...
Scales
LODGSERV Scale
The LODGSERV scale is an industry-specific psychometric instrument designed to evaluate perceived service quality and...
Scales
Customer Loyalty Scale (CLS-Zeithaml)
The Customer Loyalty Scale (CLS-Zeithaml), developed by Zeithaml, Berry, and Parasuraman (1996), is the gold...
Scales
SERVQUAL
A comprehensive academic guide to the SERVQUAL scale by Parasuraman, Zeithaml, and Berry (1988), examining...