Scales
Logistics Customer Satisfaction (LSAT)
The Logistics Customer Satisfaction (LSAT) scale is a psychometrically validated instrument developed by Mentzer, Flint,...
# Supply Chain Management
3 results
Scales
Order Discrepancy Handling (ODH)
A comprehensive academic psychometric review of the Order Discrepancy Handling (ODH) scale, developed by Mentzer,...
Scales
Ordering Procedures (ORP)
The Ordering Procedures (ORP) scale is a 2-item psychometric instrument developed by Mentzer, Flint, and...