Scales
Preferential Treatment Expectation from Provider (PTEP)
The Preferential Treatment Expectation from Provider (PTEP) scale is a 4-item psychometric tool measuring consumer...
# Switching Barriers
3 results
Scales
Service Provider Retention Intention (SPRI)
A comprehensive psychometric review of the Service Provider Retention Intention (SPRI) scale by Patterson and...
Scales
Attractiveness of Competitors (COMPATT)
A psychometric review of the Attractiveness of Competitors (COMPATT) scale (Bansal et al., 2004), evaluating...