Scales
Service Quality (Maintenance) (SQ)
The Service Quality (Maintenance) (SQ) scale, developed by Mittal, Kumar, and Tsiros (1999), is a...
# Vikas Mittal
2 results
Scales
Quality of the Dealer (Intrinsic) (QOTD)
The Quality of the Dealer (Intrinsic) (QOTD) scale is a validated 7-item psychometric instrument developed...