Scales
Customer Effort Score (CES-Dixon)
A comprehensive academic analysis of the Customer Effort Score (CES-Dixon), examining its psychometric validity, theoretical...
Organizational Psychology
107 results
Scales
Brand Forgiveness Scale (BFS)
The Brand Forgiveness Scale (BFS) is a validated psychometric instrument measuring consumer willingness to pardon...
Scales
Service Recovery Satisfaction Scale (SRSS)
A comprehensive psychometric review of the Service Recovery Satisfaction Scale (SRSS) developed by Smith, Bolton,...
Scales
Technology Acceptance Model Scales (TAM)
A comprehensive academic analysis of the Technology Acceptance Model Scales (TAM) developed by Fred D....
Scales
Negative Acts Questionnaire – Revised (NAQ-R)
The Negative Acts Questionnaire – Revised (NAQ-R) is the premier behavioral measurement instrument used internationally...
Scales
Maslach Burnout Inventory – General Survey (MBI-GS)
A comprehensive academic and psychometric analysis of the Maslach Burnout Inventory – General Survey (MBI-GS),...
Scales
Psychological Contract of Safety Scale
The Psychological Contract of Safety Scale (PCSS), developed by Dr. Arlene Walker, is a 38-item...
Scales
Utrecht Work Engagement Scale (UWES-9)
A comprehensive academic analysis of the Utrecht Work Engagement Scale (UWES-9), reviewing its theoretical basis,...
Scales
Psychological Capital Questionnaire (PCQ-24)
A comprehensive psychometric guide to the Psychological Capital Questionnaire (PCQ-24), evaluating its HERO dimensions, theoretical...
Scales
Core Self-Evaluations Scale (CSES-Core)
The Core Self-Evaluations Scale (CSES-Core) is a 12-item psychometric instrument developed by Judge, Erez, Bono,...
Scales
Core Self-Evaluations Scale
Comprehensive academic psychometric evaluation of the Core Self-Evaluations Scale (CSES), measuring self-esteem, self-efficacy, locus of...
Scales
Occupational Stress Indicator (OSI-2)
A comprehensive academic analysis of the Occupational Stress Indicator-2 (OSI-2), detailing its theoretical framework, psychometric...