Scales

Outgroup Rejection – Revised (OR-R)

A comprehensive psychometric guide to the Outgroup Rejection - Revised (OR-R) scale by Postmes and...

September 17, 2026 • Dr. Mohammed Looti
Scales

Demotion (Customer Status) (DEM)

The Demotion (Customer Status) (DEM) scale, developed by Wagner, Hennig-Thurau, and Rudolph (2009), is a...

September 17, 2026 • Dr. Mohammed Looti
Scales

Perceived Cultural Distance

Comprehensive academic guide and psychometric analysis of the Perceived Cultural Distance Scale (PCDS) adapted by...

September 17, 2026 • Dr. Mohammed Looti
Scales

Customer Rage (Verbal Expressions) (CR)

A comprehensive psychometric review of the Customer Rage (Verbal Expressions) (CR) scale, a five-item measure...

September 17, 2026 • Dr. Mohammed Looti
Scales

Customer Rage (Revenge Behaviors) (CR)

A comprehensive academic guide to the Customer Rage (Revenge Behaviors) Scale (McColl-Kennedy et al., 2009),...

September 17, 2026 • Dr. Mohammed Looti
Scales

Customer Rage (Retaliatory) (CR)

Comprehensive academic overview of the Customer Rage (Retaliatory) (CR) scale developed by McColl-Kennedy et al....

September 17, 2026 • Dr. Mohammed Looti
Scales

Psychological Acculturation Scale (PAS)

The Psychological Acculturation Scale (PAS), developed by Tropp, Erkut, Coll, Alarcón, and Vázquez García (1999),...

September 17, 2026 • Dr. Mohammed Looti
Scales

Customer Rage (Physical Expressions) (CR)

The Customer Rage (Physical Expressions) (CR) scale is a 5-item psychometric instrument evaluating physical aggression,...

September 17, 2026 • Dr. Mohammed Looti