Scales
Indebtedness to Service Provider (ITSP)
The Indebtedness to Service Provider (ITSP) scale, developed by Tokman, Davis, and Lemon (2007), is...
# Reciprocity
6 results
Scales
Customer–Company Exchange Equity (CCEE)
A comprehensive psychometric guide to the Customer–Company Exchange Equity (CCEE) scale, developed by Blanchard, Carlson,...
Experiments
(Investment Game) – Joyce Berg, John Dickhaut, and Kevin McCabe The Public Goods
A comprehensive academic analysis of Berg, Dickhaut, and McCabe's seminal Investment Game, evaluating trust, reciprocity,...
Scales
Website Content Utility Scale
A comprehensive psychometric review of the Website Content Utility Scale (WCUS), developed by Schumann, von...
Scales
Customer Gratitude Scale (CGS-Rel)
The Customer Gratitude Scale (CGS-Rel), established by Palmatier et al. (2009), is a psychometric instrument...
Scales
Psychological Contract of Safety Scale
The Psychological Contract of Safety Scale (PCSS), developed by Dr. Arlene Walker, is a 38-item...