Scales
Post-Complaint Company Satisfaction (PCCS)
The Post-Complaint Company Satisfaction (PCCS) scale is a 3-item psychometric instrument developed by Homburg and...
Organizational Behavior
73 results
Scales
Service Rep Extra-Role Behaviour (SEREXTR)
The Service Rep Extra-Role Behaviour (SEREXTR) scale is a 5-item psychometric instrument developed by Maxham...
Experiments
The Need for Achievement Studies (Thematic Apperception Test) – David McClelland
A comprehensive academic analysis of David McClelland's Need for Achievement theory, methodology, and experimental measurement...
Theories
Four-Branch Ability Model of Emotional Intelligence – John D. Mayer, Peter Salovey, & David R. Caruso
A comprehensive academic analysis of the Mayer-Salovey-Caruso Four-Branch Ability Model of Emotional Intelligence, its psychometric...
Experiments
The Fundamental Interpersonal Relations Orientation (FIRO) – William Schutz
A comprehensive academic analysis of William Schutz's FIRO theory, exploring interpersonal needs, behavioral dimensions, and...
Experiments
The Hardiness and Resilience Studies – Suzanne Kobasa
A comprehensive academic analysis of Suzanne Kobasa's groundbreaking psychological hardiness studies, the 3Cs model, and...
Scales
Corporate Community Giving Attitude (CCGA)
A comprehensive academic analysis of the Corporate Community Giving Attitude (CCGA) scale developed by Lichtenstein,...
Experiments
The Need for Achievement Studies (nAch) – David McClelland
A comprehensive academic examination of David McClelland's Need for Achievement (nAch) theory, methodology, entrepreneurial impact,...
Scales
Perceived CSR Ability (PCSRA)
The Perceived CSR Ability (PCSRA) scale is a 3-item psychometric measure created by Jin and...
Scales
Communal Motive Attributions (CMA)
A comprehensive psychometric guide to the Communal Motive Attributions (CMA) scale developed by Gershon and...
Scales
Perceived Business Accommodation Willingness (PBAW)
The Perceived Business Accommodation Willingness (PBAW) scale measures consumer perceptions of corporate empathy, attentive listening,...
Theories
Role Stress Theory (Role Ambiguity and Conflict) – Robert L. Kahn, Donald M. Wolfe, Robert P. Quinn, & J. Diedrick Snoek
A comprehensive academic examination of Kahn, Wolfe, Quinn, and Snoek's (1964) Role Stress Theory, detailing...